Please send us your document (or documents) to be edited as an electronic mail attachment in Microsoft Word format (or as a text file, which we will import into Word). Please save the document in the format compatible with Word 97 to Word 2003 (we do not use Word 2007 since this produces fuzzy on-screen fonts -- most noticeably on LCD monitors -- due to the forced use of ClearType). If you normally use Word 2007, it is straightforward to save a document in this previous format; however, please contact us if this would result in the loss of an important feature in your Word 2007 document.

We are also happy to receive any other files that may help us to edit your document, such as figures (in standard formats, such as PowerPoint, Excel, PDF, TIFF, GIF, and JPEG).

We also edit (and can compile) TeX documents. We will edit the TeX source code within Word, since this allows clients to clearly see (and check) the changes we make before they remove our comments, save the tracked changes, and then save the document as a text file for subsequent recompilation using a TeX compiler. Our familiarity with TeX ensures that we will (1) correct any minor errors in the TeX commands and (2) not damage the TeX code surrounding the actual text.

In the email message that accompanies your document, please provide the following information (the first two items are not necessary if you have used our service before, unless the details have changed since you last sent us a document for editing):

1. Your full postal address at your employing institution, and your contact telephone and fax numbers (a mobile/cell phone number would also be especially helpful, since we could then send you a text/SMS message if there are ever major problems with the email system).

2. Two contact email addresses that are hosted at independent email domains (e.g., "joe.bloggs@university.ac.uk" and "joe.bloggs@gmail.com"), in case there are any problems with the email system at either domain when we reply to your message (or when we are ready to send you the edited document). Please ensure that neither is one of the blocked addresses listed on our status webpage.

3. The date on which you would like to receive your edited document, after you have consulted our cost and turnaround webpage.

4. Whether you would like your document to be edited according to British or American English.

5. The payment method you intend using: credit card (Visa, MasterCard, American Express, or JCB), bank draft, or bank transfer (note that all charges are in New Zealand dollars, and that extra fees are payable for bank draft and bank transfer payments that are not in New Zealand dollars).

You will normally receive a response from us, including confirmation of the guaranteed cost and turnaround, within 12 hours (depending on the local time in New Zealand when we receive your message; New Zealand is currently 12 hours ahead of Universal Time), in which you will be asked to confirm acceptance of the cost and turnaround. If you do not reply by the stated deadline, we will assume that you have decided not to use our service. Note that our current response time for replying to email messages is usually stated on our website/email status and cost and turnaround pages; the latter page also describes our ability to offer a very rapid turnaround (of only a few hours).